Infrastructure Technology Outsourcing (ITO) is being increasingly offshored. Many companies are offshoring the monitoring and limited management of their infrastructures - desktop support, data center services, and various network monitoring and management functions - to other countries not only for cost advantages but also for the quality of process management.

Several offshoring challenges like culture, security and geopolitical risks have been surmounted by advanced network technologies, remote management tools and emergence of infrastructure standard like Information Technology Infrastructure Library (ITIL) process suite.

We deliver services in the most consistent, predictable and cost-effective manner, leveraging our Global Delivery Model.

Our ITO Offerings include:
1.Desktop/Workplace Services Service Desk Workplace Server Management
2.IMACs Messaging & Collaboration Management and Support Integration Engineering Application packaging/build
3.Testing and Level 3 Support Data Center Services Storage (Back-up and restore)
4.Tools Management (Unix/Wintel) and Database Support Midrange Server Management/Administration (Hosting)
5.Mainframe Management/Support Data Center Modernization Service
6.Enablement and Deployment Network Services Network (LAN/WAN/Router/Firewall)
7.Monitoring and Management Service Management Incident, Problem, Change, and Release Management
8.Security Services
9.Identity and Access Management
10.Threat and Vulnerability Management

We have over 150 experienced analysts serving 10 global clients in ITO. Our delivery center in Hyderabad, provides service desk support, Level 3 support for clients on Microsoft products, and process several hundred critical changes every month. We embrace the best practices and recommendations from ITIL and aim to deliver services in the ITIL framework.